What’s Covered:
We will provide free repair or replacement in the event of any manufacturing defects. This includes:

•  Internal component failures not caused by the user

•  Faulty screens

•  Battery-related issues

•  Sensor or software issues affecting core functionality
The defect must be verified by our service team.

What’s Not Covered:
The warranty does not cover damage caused by the user or due to conditions outside normal use. This includes:

•  Physical damage such as cracks, dents, and water exposure

•  Accidents or dropping the device

•  Opening or modifying the product in any way

•  Damage caused by charging with incompatible accessories

•  Regular wear and tear, such as discoloration or scratches on the screen or strap

•  Cosmetic issues that do not affect product performance

Proof of Purchase Required:
To make a warranty claim, the customer must provide valid proof of purchase. This could be:

•  A purchase invoice

•  Order confirmation email or screenshot

•  Receipt from an authorized seller
Without this, we are unable to verify the warranty start date and process the claim.

Claim Process:
If you face an issue with your product within the warranty period, follow these steps:

•  Contact our customer support via WhatsApp, email, or website chat

•  Explain the issue clearly and attach any photos or videos for clarity

•  Provide your proof of purchase

•  If our team verifies the issue, you will be guided to ship the product to our service center
We aim to keep the process smooth and transparent for your convenience.

Repair or Replacement Policy:
Once your product is received and inspected, our team will determine whether it needs a repair or full replacement.

•  If repair is possible, we will fix the faulty part and return it to you

•  If the product cannot be repaired, you will receive a replacement unit

•  In some cases, an upgraded version may be offered at no extra charge

Shipping Responsibility:

•  The customer is responsible for sending the faulty product to our service center

•  After the repair or replacement is done, Oraseen will bear the cost of return shipping
•  Please ensure that the product is packed securely when shipping to avoid additional damage.

Third-Party Purchases Disclaimer:
If the product was not purchased through Oraseen's official channels, such as third-party marketplaces or unauthorized retailers, the warranty may not be valid. We strongly recommend buying only from our authorized stores to ensure full coverage and support.

Conditions That Void Warranty:

Your warranty becomes void and invalid under the following conditions:

•  The serial number or warranty seal is removed or tampered with

•  The product has been opened, repaired, or modified by anyone other than Oraseen’s authorized technicians

•  The damage is due to intentional misuse or mishandling

•  Using non-approved accessories or chargers that cause product failure