We’re here to help! Whether you have a question, feedback, or need support, feel free to reach out to the Oraseen team. Our customer care representatives are ready to assist you with anything you need.
We're available on WhatsApp for product info, order updates, and support. Message us anytime
We’re here to help and answer any questions you may have.
Phone
+92 300 1077017
Head Office
Oraseen Head Office, Bankers Society, near DHA Phase 4, Lahore
Email
contact@oraseen.com
Frequently asked questions
How long will it take to receive my order?
Orders are typically delivered within 2–3 business days across Pakistan. Delivery times may vary slightly based on your location.
What if the product arrives damaged?
If your product is received in a damaged condition, please contact us within 7 days of delivery along with photos. We’ll arrange a replacement or refund as per our policy.
Can I get a refund if I’m not satisfied with the product?
Yes, you can request a refund within 7 days of receiving your order. The product must be unused and returned in its original packaging. Please refer to our return policy for details.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email. Use it to track your delivery in real time.
Do your products come with a warranty?
Yes, all Oraseen products come with a 1-year official warranty covering manufacturing defects. Terms and conditions apply.
