Shipping Policy
At Oraseen, we are committed to providing a seamless and reliable delivery experience for all our valued customers across Pakistan. Below is a comprehensive overview of our shipping practices, delivery timelines, and related policies to ensure transparency and satisfaction at every step of your shopping journey.
1. Shipping Coverage and Cost
We are pleased to offer free shipping on all orders, regardless of the order value or destination within Pakistan. There are no additional handling charges, hidden fees, or fuel surcharges. Whether you are located in a metropolitan city or a smaller town, our logistics partners ensure safe and timely delivery right to your doorstep.
We currently ship exclusively within Pakistan. International shipping is not available at this time.
2. Order Processing Time
Once an order is placed through our website, it typically goes through a confirmation and quality check process. We aim to process all orders within 12 to 36 hours. During this time, our warehouse team verifies product availability, performs a quality inspection, and securely packs your order for dispatch.
Orders placed during weekends or national holidays may experience a slight delay in processing, but we strive to minimize such interruptions.
3. Delivery Timeframes
We partner with Leopard Courier Services to deliver your orders safely and efficiently. Once your order is processed and handed over to Leopard, it usually takes 2 to 4 business days to reach you, depending on your location.
Occasional delays may occur due to weather conditions, public holidays, or courier load, however we always work to minimize any disruption.
4. Cash on Delivery
For your convenience, we offer Cash on Delivery (COD) as a payment method on all orders across Pakistan. You can pay in cash to the courier at the time of receiving your parcel. This method is secure, straightforward, and commonly preferred by customers.
Please ensure that someone is available at the provided address to receive the order and make payment.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email and/or SMS containing a tracking number. This allows you to follow the delivery progress of your package in real time. You can also contact our customer support team if you face any difficulty tracking your order or if there is an unexpected delay.
We recommend checking your tracking status regularly and ensuring your contact details are accurate during checkout so that you receive timely updates.
6. Order Delivery Issues
In rare cases where the delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or other unforeseen reasons, our courier partner will usually make one or two additional attempts. If the order still cannot be delivered, it may be returned to our warehouse.
If your order is delayed, lost, or damaged during transit, please reach out to us immediately. We are here to resolve the issue and ensure your satisfaction. Every parcel is packed with care, and damage during transit is rare, but if it occurs, we will offer a resolution as per our return and warranty policies.
7. Warranty and Return Eligibility
Oraseen offers a 1-year warranty on selected products including smartwatches and earbuds. In case of any manufacturing defect or functionality issue, you may initiate a warranty claim as per the terms mentioned on our warranty page.
If you are not satisfied with your purchase, you may return the product within 7 days of receiving it, provided it is unused, in original packaging, and meets our return conditions. Refunds or exchanges will be processed after a quality check.
Shipping Policy
At Oraseen, we are committed to providing a seamless and reliable delivery experience for all our valued customers across Pakistan. Below is a comprehensive overview of our shipping practices, delivery timelines, and related policies to ensure transparency and satisfaction at every step of your shopping journey.
1. Shipping Coverage and Cost
We are pleased to offer free shipping on all orders, regardless of the order value or destination within Pakistan. There are no additional handling charges, hidden fees, or fuel surcharges. Whether you are located in a metropolitan city or a smaller town, our logistics partners ensure safe and timely delivery right to your doorstep.
We currently ship exclusively within Pakistan. International shipping is not available at this time.
2. Order Processing Time
Once an order is placed through our website, it typically goes through a confirmation and quality check process. We aim to process all orders within 12 to 36 hours. During this time, our warehouse team verifies product availability, performs a quality inspection, and securely packs your order for dispatch.
Orders placed during weekends or national holidays may experience a slight delay in processing, but we strive to minimize such interruptions.
3. Delivery Timeframes
We partner with Leopard Courier Services to deliver your orders safely and efficiently. Once your order is processed and handed over to Leopard, it usually takes 2 to 4 business days to reach you, depending on your location.
Occasional delays may occur due to weather conditions, public holidays, or courier load, however we always work to minimize any disruption.
4. Cash on Delivery
For your convenience, we offer Cash on Delivery (COD) as a payment method on all orders across Pakistan. You can pay in cash to the courier at the time of receiving your parcel. This method is secure, straightforward, and commonly preferred by customers.
Please ensure that someone is available at the provided address to receive the order and make payment.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email and/or SMS containing a tracking number. This allows you to follow the delivery progress of your package in real time. You can also contact our customer support team if you face any difficulty tracking your order or if there is an unexpected delay.
We recommend checking your tracking status regularly and ensuring your contact details are accurate during checkout so that you receive timely updates.
6. Order Delivery Issues
In rare cases where the delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or other unforeseen reasons, our courier partner will usually make one or two additional attempts. If the order still cannot be delivered, it may be returned to our warehouse.
If your order is delayed, lost, or damaged during transit, please reach out to us immediately. We are here to resolve the issue and ensure your satisfaction. Every parcel is packed with care, and damage during transit is rare, but if it occurs, we will offer a resolution as per our return and warranty policies.
7. Warranty and Return Eligibility
Oraseen offers a 1-year warranty on selected products including smartwatches and earbuds. In case of any manufacturing defect or functionality issue, you may initiate a warranty claim as per the terms mentioned on our warranty page.
If you are not satisfied with your purchase, you may return the product within 7 days of receiving it, provided it is unused, in original packaging, and meets our return conditions. Refunds or exchanges will be processed after a quality check.