Oraseen values your privacy and is deeply committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you engage with our website, mobile applications, or Oraseen devices such as the Oraseen Focal Smartwatch.

By accessing or using any of Oraseen’s services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect a variety of information depending on how you interact with us. This includes personal information such as your name, email address, phone number, shipping address, and billing details. We also collect technical data like your device type, browser, operating system, IP address, and performance data related to app usage. If you use our smartwatch, we may collect health and fitness data such as heart rate, step count, sleep duration, and activity levels, only with your permission. We also track your behavior on our website and apps, including pages visited, time spent, and your interactions with our platform.

2. How We Use Your Information

We use your information to fulfill orders, deliver products, and ensure timely customer support. It allows us to personalize your experience by offering recommendations, tailored content, and relevant product updates. Your data is used to send you service notifications, promotional messages, or alerts when necessary. It also enables us to improve the functionality of our apps and devices through analytics, diagnostics, and performance monitoring. Furthermore, your information helps us maintain the security of our systems and comply with legal requirements.

3. Sharing of Information

Oraseen does not sell your personal data to any third party. However, we may share your information with trusted service providers who assist in delivering orders, processing payments, and supporting our technology infrastructure. In some cases, we may be required to disclose data to legal authorities when mandated by law. If Oraseen undergoes a business transfer such as a merger or acquisition, your information may be included as part of that transaction. In all such instances, your data will continue to be handled with confidentiality and care.

4. Your Rights and Choices

You have the right to access and review the information we hold about you. You may request changes or updates to your data or ask us to delete your information altogether, subject to certain legal limitations. If you no longer wish to receive marketing communications, you can unsubscribe using the link provided in our emails. If you have given consent for the collection of health or fitness data from your Oraseen smartwatch, you may withdraw that consent at any time. You may also request a complete copy of your stored data by contacting us directly.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. These technologies help us remember your preferences, analyze performance, and offer a more seamless browsing experience. You can manage or disable cookies through your browser settings at any time. Please note that some website features may not function properly if cookies are disabled.

6. Data Security

We implement a range of security measures to protect your information, including encryption, firewalls, secure servers, and access controls. Your personal data is stored in secure environments and is accessible only to authorized personnel. Despite these efforts, no system can guarantee absolute security. We recommend that you protect your password, use secure devices, and avoid sharing personal login details with others.

7. Children's Privacy

Oraseen does not knowingly collect information from children under the age of 13. Our services are intended for individuals who are at least 13 years old. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that information.

8. Third-Party Links

Our digital platforms may include links to websites operated by third parties. These sites have their own privacy policies and practices, which we do not control. We strongly encourage you to read the privacy policies of any external sites you visit before submitting any personal information.

9. International Users

If you are accessing our services from outside Pakistan, please be aware that your information may be transferred to and processed in Pakistan or other jurisdictions in accordance with applicable data protection laws. By using our services, you consent to this transfer and processing of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we make changes, we will revise the "Effective Date" at the top of this page. In the case of significant updates, we may notify you via email or prominent notices on our website. Your continued use of our services after these changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us directly.

Phone: +92 300 1077017
Email: contact@oraseen.com